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Acronis Advantage Premier - Technical support(renewal) - for Acronis Backup Advanced for PC - 1 machine - volume - 1-9 licences - ESD - emergency phone consulting - 1 year - 24x7 - response time: 1 h


  • Product Status: Out Of Stock
  • PP ID Code:AA75144
  • Manufacturer Part No:
    PCAXRPZZS51
  • Warranty:n/a

$38.20

inc GST & Free Delivery

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Description

An enhanced self-service knowledge base library, expanded pay-per-incident support, and a pair of subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs.
It offers 24 x 7 support services available via phone, chat, and email. Acronis Advantage Premier customers receive priority support in the event of a business-critical system error, customers will receive the initial response within one hour. The first year of service is included with the Acronis line of corporate products.

Main Specifications

Product Description Acronis Advantage Premier - technical support (renewal) - for Acronis Backup Advanced for PC - 1 year
Service Included Emergency phone consulting
Full Contract Period 1 year
Service & Support Technical support (renewal)
Response Time 1 hour
Software Title Acronis Backup Advanced for PC
Licence Qty 1 machine
Service Availability 24 hours a day / 7 days a week
Licence Pricing Volume / 1-9 licences
Licensing Details ESD

  • Extended Specifications

  • Details
    Service & Support Emergency phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday
    Emergency e-mail consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday
    Web support - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical
    Phone consulting - 1 year availability: 24 hours a day / Monday-Sunday
    E-mail consulting - 1 year availability: 24 hours a day / Monday-Sunday
    Web support - 1 year availability: 24 hours a day / Monday-Sunday
    New releases update - 1 year
    Web-based training - 1 year
    General
    Type Technical support (renewal)
    Service Included Emergency phone consulting
    Full Contract Period 1 year
    Response Time 1 hour
    Service Availability 24 hours a day / 7 days a week
    Software
    Software Title Acronis Backup Advanced for PC
    Licence Qty 1 machine
    Licence Pricing Volume / 1-9 licences
    Licensing Details ESD